Ghoul Gallery website

Handling Fees are independently determined by the type of product(s) and packaging required.   Note: For all cross-border PayPal transactions, we must pass along a 3% cross-border/international fee charged by PayPal and or banks.  It will be included in the billed total.   

For International shipments, handling fees are somewhat higher, to include extra costs of having to complete international forms, and actually driving to the Post Office, stand in line and confirm with postal workers regarding the contents of the shipment (rather than just pickup service).  Fees also defray the costs of shipping container, packing popcorn & other cushioning materials, tissue, tape, labels, and fuel surcharges.

INSURANCE
Insurance is a requirement for all purchases of our collectibles.  In spite of all our precautions and careful packing, shipping accidents can happen or packages can get lost in shipping.  We are not responsible for reimbursement or replacement for items that are not insured.  We don't expect you to be left holding the bag, and neither do we. 

In 2005, we experienced several instances of poor performance for insurance claims by Shippers.  By reading online auction chat rooms, we are not alone in this frustration.  In fact, in early 2006, we have reported one well known shipper to our State Attorney General for their confusing online insurance abuse of accepting payment for items valued over $100, while at the same time, setting a policy limiting claims to only $100.  We lost an item valued over $1,000 to this confusing policy and ended up paying our customer from our self-insurance proceeds.

For the protection of our customers and clients we self-insure for all losses through MailSafe*. Those rates are as follows:

                                Value $.01 to $49.99                    $1.75
                                Value $50.00 to $99.99                $3.50
                                Value $100 to $199.99                 $4.50
                                Value $200 to $299.99                 $5.50
                                Value $300 to $399.99                 $6.50
                                Add $1.00 per $100 value thereafter.

  All packages leaving our business concern are physically inspected prior to leaving our premises.

* International Insurance rates are somewhat higher due to the distance traveled.

RETURNS / DEFECTIVE MERCHANDISE
Due to the nature of collectible merchandise, we expect that the buyers know the item and its value prior to ordering.  Many of our item involve secondary pricing which is subject to price variations.  We are not responsible for pricing variances with other businesses.  Know what you are ordering before ordering. 

• No refunds are offered. Only defective product(s) will be offered exchange or store credit.  We cannot replace broken/defective one-of-a-kind items, and insurance will need to be used.  Digital photos of the breakage or defect will need to be received within 5 days of receipt of the product.  Any other defective merchandise will be replaced. There is absolutely no refunds, when we have the option of a replacement product.
• Defective products must be returned within 10 days from the date you received your order.
•  Returns for other reasons may be returned to us within 15 days of receipt, but will have a 25% restocking fee.
• All items must be received back in original condition in their original box.  They must be re-saleable, and not damaged in any way. 
• Ship-to and Return shipping are the responsibility of the returning party.
• Insurance is non-refundable.

It may take up to 7 business days to process your return after we receive your product.

QUESTIONS

If you have any questions regarding our policies, it is essential that you contact us prior to ordering.  If you have a personal request or require further information, please contact us:

Email: Trifics@comcast.net