Refund and Returns Policy

Cancellations

Once an order is placed it takes time to retrieve the item(s) from offsite storage facilities.  This requires employee time and cost.  If someone desires to cancel after we have gone through this procedure, and prepared it for shipment, the policy requires a $15.00 cancellation fee to cover our incurred costs.

Returns / Defective Merchandise

Due to the nature of collectible merchandise, we expect that the buyers know the item and its value prior to ordering.  Many of our item involve secondary pricing which is subject to price variations.  We are not responsible for pricing variances with other businesses.  Know what you are ordering before ordering. 

• No refunds are offered. Only defective product(s) will be offered exchange or store credit.  We cannot replace broken/defective one-of-a-kind items, and insurance will need to be used.  Digital photos of the breakage or defect will need to be received within 5 days of receipt of the product.  Any other defective merchandise will be replaced. There is absolutely no refunds, when we have the option of a replacement product.
• Sadly, due to some individuals ordering collectible items valued over $100, in order to replace their personal broken items, we place a concealed marking on the collectible, to identify the item is actually the one we sent, and not a replacement with a customer's broken item.  Any defective returned item will be checked closely for that concealed marking.
• Defective products must be returned within 10 days from the date you received your order.
•  Returns for other reasons may be returned to us within 15 days of receipt, but will have a 25% restocking fee.
• All items must be received back in original condition in their original box.  They must be re-saleable, and not damaged in any way. 
• Ship-to and Return shipping are the responsibility of the returning party.
• Insurance is non-refundable